Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship only within the United States and do not offer international shipping at this time.

How long does it take to process and ship my order?

Orders are processed within 1-3 business days (excluding weekends and holidays). Delivery times depend on the shipping method selected:

• Standard Shipping: 3-5 business days
• Expedited Shipping (if available): 1-3 business days

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your order here: https://antwj5sh.aftership.com.

What if my order is delayed?

If we experience a high volume of orders, shipments may be delayed by a few days. If there’s a significant delay, we’ll notify you via email.

What is your return policy?

We accept returns within 14 days of delivery, as long as the item is unworn, unused, with tags, and in its original packaging. Customers are responsible for return shipping costs.

To start a return, please contact us at info@rosariesminnette.com. Returns sent without prior approval will not be accepted. Custom items are non-returnable.

What if my order is lost or damaged in transit?

If your order is lost or arrives damaged, please contact us at info@rosariesminnette.com with your order number and details. We will work with the shipping carrier to resolve the issue.

What if I entered the wrong shipping address?

Please double-check your shipping address at checkout. If you notice an error after placing your order, contact us immediately at info@rosariesminnette.com. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Do you offer custom orders?

Yes! We offer custom orders. A 50% deposit is required, which is non-refundable if the order is canceled. Please allow 14 business days for completion and shipping. If you're interested, feel free to reach out—we’d love to create something special for you!

Can I personalize my order?

Absolutely! We offer personalized orders. A 50% non-refundable deposit is required, and custom orders take 14 business days to complete and ship. Let us know your vision, and we’ll bring it to life!

Do you create custom rosaries?

Yes, we specialize in custom rosaries! A 50% deposit is required, and it's non-refundable if the order is canceled. Custom orders take 14 business days to complete and ship. Share your ideas with us, and we’ll craft a unique piece just for you!

How does the custom order process work?

To place a custom order, simply complete the custom order form in our website (under the Customer Service Menu) and pay your deposit. A 50% deposit is required upfront, which is non-refundable if you cancel. Once confirmed, we’ll craft your custom piece within 14 business days and ship it to you. Feel free to reach out with any questions!

What is your contact info?

You can reach us at info@rosariesminnette.com. We look forward to hearing from you!